Privacy Policy

 

Last Updated: Dec 2024

 

Introduction

Welcome to Other Plane, a brand under Lumora Ventures LLC. Your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, interact with our services, or make purchases from us. By accessing our website or using our services, you agree to the practices described in this Privacy Policy. If you have any questions, please contact us at:

  • Company Name: Lumora Ventures LLC
  • Brand Name: Other Plane
  • Physical Address: Meydan Grandstand, 6th Floor, Dubai, UAE
  • Email: hello@otherplane.co

Data Collection and Usage

We collect personal data to provide you with a seamless shopping experience and to improve our services. This includes:

  • Personal Information: Name, email address, phone number, billing/shipping address.
  • Payment Information: Credit/debit card details, payment processing information (handled securely by third-party payment processors).
  • Account Information: Login credentials, purchase history, preferences.
  • Device and Usage Information: IP address, browser type, device type, operating system, and browsing behavior (collected via cookies and tracking tools).
  • Marketing Preferences: Opt-in/opt-out preferences for promotional communications.

 We use the collected data to:

  • Process orders and deliver products.
  • Provide customer support and respond to inquiries.
  • Send updates, promotions, and newsletters (with your consent).
  • Improve our website functionality and user experience.
  • Comply with legal and regulatory requirements.
  • Analyze trends and gather demographic information for internal use.

Third-Party Services and International Transfers

We work with trusted third-party service providers to facilitate payments, shipping, analytics, and marketing. These third parties may process your data on our behalf but are required to handle it securely and in compliance with relevant data protection laws. Some of these services operate internationally, and your data may be transferred outside your country of residence. We ensure these transfers comply with applicable data protection laws and industry standards.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience, including:

  • Essential Cookies: Necessary for website functionality (e.g., shopping cart, login).
  • Analytics Cookies: To analyze website performance and usage.
  • Advertising Cookies: To deliver personalized ads (e.g., Facebook Pixel).

You can manage your cookie preferences through your browser settings or by using available opt-out tools. We comply with applicable laws regarding cookie use and tracking disclosures.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal requirements. If you have questions about specific retention periods, please contact us at hello@otherplane.co.

Data Security

We take appropriate technical and organizational measures to protect your data from unauthorized access, loss, misuse, or alteration. These include encryption, restricted access to personal data, and secure payment systems. While we strive to maintain secure systems, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Marketing and Communications

We may send you promotional messages and newsletters if you have opted in. You can unsubscribe at any time by clicking the "Unsubscribe" link in our emails or contacting us at hello@otherplane.co.

Your Rights

Under applicable laws, you may have the right to:

  • Access, correct, or delete your personal data.
  • Restrict or object to data processing.
  • Withdraw consent for marketing communications.
  • Lodge a complaint with a data protection authority if you believe your rights have been violated.

To exercise your rights, please contact us at hello@otherplane.co.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with the "Last Updated" date. Significant changes will be communicated via email or website notification.

Governing Law

This Privacy Policy is governed by the laws of the United Arab Emirates. We comply with applicable data protection regulations in the regions where we operate. Any disputes arising from this policy will be resolved under UAE jurisdiction.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.