Refund, Return & Shipping Policy

Last Updated: April 2025

 

At Other Plane, we aim to make your shopping experience seamless and enjoyable. To ensure clarity, we’ve outlined our policies regarding shipping, returns, and refunds below. Please read through them carefully before making a purchase. If you have any questions, feel free to reach out to us at hello@otherplane.co.

Shipping Policy

1. Shipping Destinations

We are pleased to offer shipping to the following countries:

North America:

  • United States*

  • Canada

Europe:

  • Austria

  • Belgium

  • France

  • Germany

  • Ireland

  • Italy

  • Luxembourg

  • Monaco

  • Netherlands

  • Spain

  • United Kingdom

Asia-Pacific:

  • Australia

  • Indonesia

  • Malaysia

  • New Zealand

  • Philippines

  • South Korea

  • Vietnam

*Note: We cannot deliver to U.S. military bases.

2. Processing and Shipping Times

  • Order Processing: Orders are processed within 3-5 business days after purchase. Orders placed on weekends or public holidays will be processed the next business day.

  • Shipping Times: Delivery times depend on your location and are estimated as follows:

    • North America: 7-15 business days

    • Europe: 7-20 business days

    • Asia-Pacific: 10-25 business days

Please note that delays may occur due to customs clearance, public holidays, or other unforeseen circumstances. These timeframes include a buffer to ensure realistic expectations.

3. Shipping Fees

  • Shipping fees are calculated at checkout based on the destination and weight of your order.

  • Any additional duties, taxes, or customs fees are the responsibility of the customer. These charges are determined by your local government and are not imposed by Other Plane.and may vary by country. These fees are not included in the total at checkout.

4. Order Tracking

  • Once your order is shipped, you will receive a confirmation email with tracking details. Tracking links may take up to 48 hours to activate.

Returns and Refund Policy

1. No Returns Policy

At this time, we do not accept returns. Due to the nature of our products and logistical constraints, all sales are final.

2. Refunds for Damaged or Defective Products

If your product arrives damaged or defective, we want to make it right. Please contact us at hello@otherplane.co within 72 hours of receiving your order. Retain the product and packaging until we confirm if further action is needed. Include:

  • Your order number

  • Photos of the damaged or defective item(s)

  • A brief description of the issue

After reviewing your claim, we may issue a refund or replacement at our discretion.

3. Missing or Incorrect Orders

If your order is incomplete or if you receive the wrong items, please notify us within 72 hours of delivery. We will investigate and resolve the issue promptly.

4. Refund Processing

  • Approved refunds will be processed back to your original payment method.

  • Please allow 5-7 business days for the refund to appear in your account, depending on your bank or payment provider.

Additional Information

Order Cancellations

Due to our rapid fulfillment process, orders cannot be canceled or modified once placed. We strongly encourage you to double-check all details, including your shipping information, before finalizing your purchase to avoid any issues. Please double-check your order details before finalizing your purchase.

Unclaimed Deliveries

If a package is returned to us due to an incorrect shipping address, refusal to pay customs fees, or failure to claim the package, no refunds will be issued. Please ensure your shipping information is accurate when placing an order.

Duties and Taxes Responsibility

Any additional duties, taxes, or customs fees are the responsibility of the customer. These charges vary by country and are not included in the order total at checkout.

Contact Us

For any questions or concerns about shipping, returns, or refunds, please don’t hesitate to contact us:

  • Email: hello@otherplane.co

Thank you for choosing Other Plane. We’re committed to delivering high-quality products and exceptional service. Your satisfaction is our priority!